Question 1

How much can my property earn?

Accepted Answer

It depends on the postcode, size, condition and how it is furnished. A two-bedroom lateral flat in Kensington performs very differently to a house in Dulwich Village. We give realistic monthly projections in writing after a short appraisal — never inflated best-case figures.

Question 2

Who actually stays in my home?

Accepted Answer

Corporate guests, relocating professionals and families, consultancy and project teams, contractors and site managers, embassy and healthcare placements, and insurance-funded stays. Every guest is identity-checked with a purpose of stay, company reference where relevant and a card on file. No parties, no events.

Question 3

What are your fees?

Accepted Answer

Full management is a percentage of booking income with no void-period fees. Guaranteed rent is a fixed monthly figure regardless of occupancy. We confirm exact terms in your written proposal before you commit to anything.

Question 4

Am I tied into a long contract?

Accepted Answer

Full management can be ended with 30 days' notice once existing bookings are honoured. Guaranteed rent runs for an agreed fixed term because we take on the void risk.

Question 5

Who handles compliance and safety?

Accepted Answer

We track gas safety, electrical inspection, EPC, smoke and carbon monoxide alarms and fire risk assessment, and arrange renewals through vetted contractors. We will also flag any leasehold or building restrictions before we start.

Question 6

What about damage or wear?

Accepted Answer

Every changeover includes an inventory and photographic condition check. Guests provide a card on file or a security deposit, and we hold appropriate insurance. Small maintenance items are fixed before they become problems.

Question 7

Can I still use my property?

Accepted Answer

Yes. Block out your own dates and we work around them. Many owners use their London home several times a year and let the rest.

Question 8

What is the minimum stay?

Accepted Answer

Seven nights. Rates reduce at 30 nights and again on longer bookings, so most corporate and relocation guests stay a month or more.

Question 9

What is included in the rate?

Accepted Answer

All utilities, full-fibre Wi-Fi, weekly housekeeping, hotel-standard linen and towels, and starter consumables. There are no hidden cleaning or service charges added at the end.

Question 10

Can you invoice my company?

Accepted Answer

Yes. We provide company contracts, accept purchase orders, issue VAT receipts and can work to account payment terms for repeat corporate clients.

Question 11

Do you have parking?

Accepted Answer

Some residences include allocated parking, particularly in new-build riverside developments and outer areas. Tell us if parking is essential and we will only show you properties that have it.

Question 12

Can a team book several units?

Accepted Answer

Yes. We regularly place project teams, contractors and site management across multiple bedrooms or neighbouring apartments under a single contract and one invoice.

Question 13

What if the project runs longer?

Accepted Answer

Tell us early and we will extend in place wherever possible, so no one has to move mid-project.

Frequently asked

For owners

For guests

Find out what your property earns as a managed residence