Terms & Conditions

A booking is only confirmed once we have issued written confirmation, received the agreed deposit or full payment, and completed our standard guest verification.

The person making the booking must be at least 18 years old, authorised to agree to these terms on behalf of all guests, and able to provide valid proof of identity and a card on file for the security deposit.

All bookings are full and final once confirmed. The total amount payable is set out in the booking confirmation and must be settled according to the agreed schedule. For corporate or extended stays, interim instalments may be required and each instalment is payable in full when due.

Failure to make payment by the due date may result in cancellation of the booking and loss of any amount already paid, without further notice.

Unless expressly stated otherwise in writing by Dewan Residences, all bookings and any deposits, instalments or full balances paid are non-refundable. This includes, but is not limited to, cancellations made for personal circumstances, changes of travel plans, work relocation, visa issues, delayed flights, early departure, or any reason beyond our control.

We strongly recommend that every guest arranges their own travel, cancellation and curtailment insurance to cover the full value of the booking, travel costs and any associated losses. Insurance should be purchased at the time of booking or as soon as possible thereafter. We do not provide insurance and cannot accept responsibility for uninsured losses.

Requested changes to dates, guest numbers or the property are subject to availability and may require a new booking confirmation. Any reduction in the length of stay after confirmation does not entitle the guest to a refund of the unused nights.

Extensions must be requested in writing and confirmed by us before the original departure date. Rates for extensions are not guaranteed until confirmed in writing.

A security deposit or authorised card hold may be required before check-in. This will be released or refunded within a reasonable period after departure, subject to inspection, deduction for damage, missing items, extraordinary cleaning, smoking, unauthorised pets, unreported issues, or breaches of these terms.

Guests are responsible for the property and its contents during their stay and must report any damage or maintenance issue promptly.

Our properties are professional residences, not party or event venues. Guests must comply with house rules provided at check-in, building regulations and local laws. Noise restrictions, no-smoking and no-pet policies apply unless we have agreed otherwise in writing.

We reserve the right to terminate a stay without refund if guests breach these rules, cause nuisance, or use the property for unlawful or unauthorised purposes.

Dewan Residences' total liability arising from or in connection with a booking is limited to the amount paid by the guest for that booking, except where liability cannot be excluded by law.

We are not liable for any indirect, consequential or special losses, including loss of earnings, business opportunity, reputation, or enjoyment.

Neither party will be liable for failure to perform obligations where performance is prevented by events outside their reasonable control, including severe weather, industrial action, pandemic restrictions, utility failure, war, terrorism or government action. This does not affect the non-refundable nature of confirmed bookings; we again recommend suitable travel insurance.

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.